Frequently Asked Questions

The followings are some of the frequently asked questions about our retreat. If you have any other questions or concerns, please do not hesitate to contact us.

What is the earliest check-in time?
Check-in time is at 2pm, check-out time is latest by 12 noon. After check out, all guests are required to exit from the site to allow for housekeeping works.

Where do I check-in? Is there a reception counter?
There is no reception area in Sekeping Serendah. We practice a lay back approach for check-in procedure. When you arrive, just mention your name used for booking and make your balance payment (if any) to the caretaker. Then, they will guide you to your shed/house.

Is there any eatery outlet/food stalls inside Sekeping Serendah?
No. Please bring your own food/drink. There is no food or drink sold at the site.

What are the facilities/amenities provided at Sekeping Serendah?

ITEMS PROVIDED:

Rooms: Queen-sized beds, beddings, ceiling fans, mosquito coils, mosquito nettings.
Bathroom: Hot water shower, soap, toilet paper.
Kitchen (all except Glass Box, shared kitchen for Mud Sheds): Toaster oven, fridge, electric kettle, cutleries, plates and cups, dish washing liquid, gas hob, cooking wok, knives and cutting board.
BBQ facility (all chalets): BBQ pit, BBQ wire mesh, charcoal (1st bag is complimentary) and skewers.
WIFI at common areas: for unlimited calls and WhatsApp. Please look for the WIFI signages at common areas or enquire our caretakers for further information.
Security: Safety box, panic button and call bell for each chalet. CCTV monitoring system at common areas and security fencing surrounding the compound (More details).

ITEMS NOT PROVIDED:

Rooms/bathroom: NO towels, toiletries, shampoo, hair dryers, toothbrush, torch light, hangers, mosquito repellent or TV.
NO eatery outlet or food stalls: Please bring your own food and drinks.
Mobile reception is poor: We provide WIFI at common areas.

Any additional charges for children accompanying parents?
Children ages 0-7 years may stay for free, sharing the bed with a parent, but we charge full rate for children ages 8 years and above.

Can I recce the room / house before booking?
The site is open for visit/recce subject to availability. Please call Ms Melanie (+6012-324 6552) to make an appointment for your visit.

What kitchen utensils does the kitchen have?
The kitchen is equipped with cookware for simple cooking instant noodles and making packet coffee only.

Can we have BBQ or steamboat?
Yes, you can have BBQ sessions at the retreat as we provide BBQ facilities, including a BBQ pit with charcoal (the first bag is complimentary), BBQ equipment, cutlery, plates, and cups at no additional charge.

For steamboat, please bring your own steamboat pot and an extension wire for electrical pots.

Is this place wheelchair friendly? Do you provide baby cot?
No, the site is not wheelchair friendly and we do not provide baby cot.

Can I take pre-wedding photo shoot?
Yes but only at the following areas - in the garden, swimming pool area and inside the chalet that you have rented. You are not allowed to shoot at other chalets, even if they are not occupied. Rate is price of the chalet booked + surcharge of RM200. Other terms apply. Please email us at serendah@sekeping.com for enquiry.

Am I allowed to fly drone at the site?
For privacy of all guests, Sekeping Serendah is a NO drone zone.

Any special discount for government servants?
No, we have only one standard rate for all our chalets (refer our booking summary page).

Any snakes, mosquito / insects or precaution that we should be aware of, as we might bring kids along?
So far, we have not had any animal-related accidents. As a measure to protect you from mosquito bites, we provide mosquito nets for every bed and mosquito coils. Please bring along your own insect repellent.

Any differences between the chalets?

DIFFERENCES BETWEEN GLASS SHED 1 & 2:

Minor differences in layout.
Glass Sheds are double-storey unit design. Living area, kitchen and toilet are located downstairs. Sleeping area is upstairs.

DIFFERENCES BETWEEN TIMBER SHED 1 & 2:

Minor differences in layout.
Timber Shed is kampong house-based design. One unit has two rooms and two bathrooms, one living area and one kitchen. BBQ area is located at the unit itself.

DIFFERENCES BETWEEN WAREHOUSE 1 & 2:

The 2 rooms in Warehouse 1 are separated.
The 2 rooms in Warehouse 2 are adjoining and is more spacious.

DIFFERENCES BETWEEN GLASS BOX 1 & 2:

Design of units are the same (made from glass and steel) except the toilet.
Glass Box 1's toilet is an open concept (meaning there is no walls surrounding the toilet and shower area). Toilet for Glass Box 2 is enclosed but has no door.

Where is the BBQ area?
Each chalet has its own BBQ area located just outside of the unit or next to the kitchen area (depending on the design of chalet).

Can we have more than the limit number of people staying in the respective rooms?
Sorry, we are unable to allow that. Guests are checked in according to the capacity of chalets. Any extra guests exceed the capacity are not allowed to enter for check in, unless they are booked for suitable chalet/s.

Can we change or cancel the booking after confirmation?
Yes, please read our change of date and cancellation policies

Is Sekeping Serendah pets friendly?
Yes except for Mud Sheds, please read our pet policy here.

What are the Sekeping Serendah's Terms and Conditions?
By making a booking for a stay at Sekeping Serendah you agree to be bound by the following Terms and Conditions. Please read them carefully before you proceed with your booking.